Frequently Asked Questions
How do I get a pool key?
The pool gate works with your gate remote. If residents would like to have an individual access key fob specifically for the pool gate, they may be purchased for $25 each from the homeowners association. Your HOA fees must be paid current, prior to submitting a request. Email Damon Morris. He may also be reached by calling 615-255-8531.s
Where can I get a plot plan?
If you did not receive a plot plan with the purchase of your home, residents have had success obtaining plot plans from Delta Associates, Inc., 7121 Crossroads Blvd., Brentwood, TN 37027 (615) 866-2693 or (615) 850-3501. Remember, a plot plan must accompany all ARC requests.
What day is trash pickup?
Can I park in the overflow parking area?
The overflow parking lots located throughout the community are reserved for guests only. Special parking permits for short terms can be issued on a case by case basis. Submit a request to the property manager and it will be forwarded to the board for approval. We would like to remind you that there will be no parking in the alleys by residents or guests at any time. The alleys must remain clear for emergency access and for safety reasons.
How do I get more remotes?
Additional gate remotes are available for purchase at a cost of $65 each. Contact the property manager to request.
How do I get instructions on the gate phone system?
Using the keypad, press the # key then your four (4) digit code to open the gates. Example: #1234. Visitors can follow the directions provided on the keypad to locate and call the resident to request access. This will ring the phone number the resident has provided to the Property Manager as the residents perferred contact number. When the visitor calls your phone from the gate, you can press 9 on your phone to open the gate remotely to allow them access. Your caller ID will show "Magnolia Group". This was the name of our original Property Management Group and for some odd reason, cannot be changed.
How do I get my info added or updated to the gate system?
Simply contact the property management group and let them know what change is to be made. The change can typically be made within 3 days. If requesting to list multiple phone numbers for one home, please keep in mind, names will be duplicated on the gate entry and we only have enough room for a last night and first initial most all the time.
Can the gate phone system patched in to cell phones?
The gate system can connect to any cell or landline.
- Can we get our remotes to connect to a transmitter that would allow Home link, a universal opening system included in most cars, to operate the gate?
Unfortunately not. The gate system security technology is too advanced to communicate with.
- What are the gate open hours?
Gates are currently set to open during high traffic times to allow for better flow and less wear on the gate operators. The times below are when the gate is in the open position.
Monday, Tuesday and Friday - 6:30 a.m. to 9:30 a.m. and 11:00 a.m. to 6:30 p.m.
Wednesday and Thursday - 6:30 a.m. to 9:30 a.m. and 3:30 p.m. to 6:30 p.m.
Saturday - Closed all day
Sunday - Closed all day
- Why do I receive calls from the gate that are not from anyone I know?
We wish we knew. We have had the system triple checked and we have determined it is functioning properly. What we expect is that it is due to people dialing the wrong number of pushing the numbers to fast and accidentally calling the wrong person.
- How is the gate remote different than a pool fob?
Your gate remote will open both the gate and the pool door. If you purchased an additional pool fob (less expensive than an additional gate remote) it will only open the pool gate.
- Can we get a temporary guest code set up?
Yes and no. A gate code can be added but the only way to make it temporary is for the property manager to manually go back in a remove. A resident would need to contact the property manager, ask him to set it up and then it would be deleted after the event. As this is a manual task, the resident would need to allow a few days for the property manager to work the requesst into his existing work load.